FAQ

Getting Started

All orders are sent via express post, normally the shipping time is 7-10 days, but please note that due to the recent global Covid-19 impact, there may be a delay in the delivery of your order, causing inconvenience. sorry for your understanding

For specific delivery times, please refer to the shipping info

For everyone's payment security, we currently only support PayPal payment, you can also contact our customer service for TT payment

Please contact us and we’ll get back to you with instructions. Further details can be found on our refunds & exchanges policy page.

Yes, our website is certified Level 1 PCI DSS compliant and we also use a secure connection (see lock icon in your web browser) which means any data you send to our website such as passwords, credit card numbers and personal details are completely private and secure.

Login to your account using the LOG IN menu item. Select the ‘View Addresses’ option and edit your current address.

But please change it before we ship it, usually within 24 hours, otherwise it cannot be revoked

Log into "My Account"⏩“Click on My Orders”⏩If your order is "Shipped", select "Track" to check the current status of your package.You will then be taken to an overview of your recent shipping history of your package.

With proper care, used by trained professionals our products are completely safe to use.

We have CE, MSDS and Certificate of Origin for Eyelashes, and our products are lab tested and used by eyelash experts, we do not test on animals, completely vegan

Wholesale & Discount

If you make large purchases for your salon, home business or training school we can offer very competitive discounts. Please contact us for details.

A code you enter at checkout that allows you to get the corresponding discount.

You only need to fill in the coupon code at the checkout after meeting the requirements to get the corresponding discount

Still need help? Send us a note.