We offer free shipping on all orders and a free return and exchange policy
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at info@ownwholesale.com
How long does it take to receive my order after payment?
After you pay, we will complete the shipment and update the tracking number within 1-3 days. You will receive it within a week.
What if the product I received is not what I want?
We provide free return and exchange service. If you think there is a problem with the product, please contact us as soon as you receive the product, but do not affect the resale of the product.
Customs clearance issues after the package arrives
We ship from warehouses in China and the United States at the same time. For the United States, you generally don't need to worry about customs issues, our prices are tax-inclusive. For Europe, we try to include tax in the price (but sometimes customs inspections may cause order delays, so please contact us)
How to change address or cancel order after payment
Please try to avoid this problem, haha. If unfortunately you need to change the address, please contact us before we ship, and be sure to contact us quickly. If we have already shipped, we will not be able to make any changes.
How to track my order
You can enter your tracking number to query through the following URL:
https://www.17track.net/en
You can check your logistics information updates within 3 working days after the shipping confirmation email with the tracking number is sent.